Refund and Returns Policy
Welcome to Cool Care Airconditioning. We strive to ensure your satisfaction with our products and services. However, if you need to return a product or request a refund, please carefully review our policy below.
Eligibility for Refunds and Returns
At Cool Care Airconditioning, we offer return within first 7 days from the date of your purchase. We will gladly accept returns and issue refunds under the following conditions:
- Original Condition: The product must be in its original, unused condition, with all accessories, manuals, and components intact. Any sign of use or tampering will render the product ineligible for a refund or return.
- Unopened Packaging: The original box or packaging must remain unopened and undamaged. Products with broken seals, torn packaging, or missing labels will not be accepted.
- Proof of Purchase: A valid receipt or order confirmation must be provided as proof of purchase to initiate a return or refund.
Non-Refundable Items
The following items are not eligible for returns or refunds:
- Products with opened or damaged packaging.
- Items purchased on clearance or marked as “final sale.”
- Products damaged due to improper handling or storage after delivery.
Return Process
If your product meets the above conditions, follow these steps to initiate a return:
- Contact Us: Reach out to our customer support team within 7 days of receiving your order. Provide your order details, including the order number and a brief explanation of the reason for the return.
- Approval Confirmation: Once we review your request, you will receive a confirmation email with instructions on how to return the product.
- Shipping the Product: Ensure the product is securely packed in its original packaging to prevent damage during transit. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong product sent).
Refund Process
Upon receiving and inspecting the returned product, we will notify you of the status of your refund. If approved, refunds will be processed as follows:
- Payment Method: Refunds will be issued to the original payment method used during purchase.
- Processing Time: It may take 5-7 business days for the refund to credited in your account, depending on your bank or payment provider.
Contact Us
If you have any questions or need further assistance regarding our Refund and Returns Policy, please feel free to contact our customer service team:
- Email: info@mycoolcare.com
- Phone: 9811061989, 9953020261
- Business Hours: 7 Days Open 10:30 Am – 8:30 Pm
Thank you for choosing Cool Care Airconditioning. Your satisfaction is our priority, and we’re here to help!