General Information

We strive to provide you with a seamless shopping experience. Please read the following details regarding our shipping policy to understand our processes, timelines, and responsibilities. If you have any questions, feel free to contact our support team.

Order Processing

– All orders are processed within 1-2 business days of receiving payment.
– Orders are not processed on weekends or public holidays.
– You will receive a notification with tracking information once your order has been shipped.

Shipping Costs

– Shipping charges for your order will be calculated and displayed at checkout.
– Free shipping is available on orders exceeding Rs. 3,00,000/-.

Shipping Methods and Times

– We offer multiple shipping options, including standard and expedited delivery.
– Standard shipping usually takes 1-3 business days, depending on your location.
– Expedited shipping options are available at an additional cost and typically take 0-3 business days.
– Please note that shipping times are estimates and may vary due to unforeseen circumstances, such as weather delays.

Shipping Restrictions

– We currently ship only within Delhi, India. For customers outside our shipping area, please contact us to discuss potential options.
– Certain remote locations may require additional delivery time.

6. Order Tracking
Once your order has been shipped, you will receive an email notification with the tracking number and a link to the carrier’s website to monitor the progress of your shipment.

Delivery Issues

– Delayed or Lost Packages: If your package does not arrive within the estimated delivery time, please contact our customer service team for assistance. We will work with the carrier to resolve any issues.
– Incorrect Shipping Address: Please double-check your shipping address when placing an order. We are not responsible for orders delivered to incorrect addresses provided by the customer.
– Failed Delivery Attempts: If the carrier is unable to deliver the package after multiple attempts, it may be returned to us. In such cases, additional shipping fees may apply to reship your order.

Damaged Items

– We take great care in packaging our products to ensure they arrive in perfect condition.
– If you receive a damaged air conditioner, please contact us within 2 hours of delivery. Include photos of the damaged item and packaging, and we will arrange for a replacement or refund as necessary.

Shipping FAQs

– Can I change my shipping address after placing an order?
Yes, you can request a change within 12 hours of placing the order. After this period, we may not be able to modify the shipping details.

– Can I pick up my order instead of having it shipped?
Currently, we do not offer in-person pickups, but we will inform you if this service becomes available.

Contact Information
For questions regarding shipping, please contact us at info@mycoolcare.com or call our customer service team at 9811061289. We are here to help.