At Cool Care Airconditioning, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

– You may return your air conditioner within 1 days from the date of delivery.
– The product must be unused, in its original condition, and include all accessories, manuals, and packaging.
– Proof of purchase is required for all returns.

2. Non-Returnable Items

– Items that have been installed or show signs of use.
– Custom orders or specially modified air conditioners.

3. Return Process

– To initiate a return, please contact our customer support team at info@mycoolcare.com or 9811061289.
– After approval, you will receive return instructions, including the address to ship the item.
– Customers are responsible for the cost of return shipping unless the product is defective or incorrect.

4. Inspection and Refunds

– Upon receipt of the returned item, we will inspect it to ensure it meets our return criteria.
– Refunds will be processed within 15 business days after the inspection is completed.
– Refunds will be issued to the original payment method, minus any applicable return shipping fees.

5. Defective or Damaged Items

– If you received a defective or damaged item, please contact us immediately at info@mycoolcare.com or 9811061289.

6. Exchanges

– If you wish to exchange your air conditioner for a different model, please initiate a return and place a new order.

Contact Us

If you have any questions about our return policy, please reach out to us at info@mycoolcare.com or 9811061289.

We strive to make your experience with Cool Care Airconditioning as smooth and hassle-free as possible.